Privacy and Cookie Policy

1. Introduction

Your privacy is important to us so we developed this privacy notice to explain how we manage and look after your information. The EU General Data Protection Regulation (the “GDPR”) provides individuals with a number of rights including right of access to their personal information, called a "Data Subject Access Request" as well as right to rectification, erasure (right to be forgotten), restriction, objection and data portability.

Personal data is data which directly identifies an individual, such as their name, address and contact details, or also indirectly identifies an individual with less obvious identifiers, such as website cookies and IP addresses. FPSL processes a wide range of personal data about its clients, agents, staff and suppliers, and a request could be received from any of these individuals.

Faster Payments may use your Personal Information:

  • to identify you;
  • to administer, maintain and host the Site and related business;
  • to administer any services we provide to you;
  • to compile statistical analysis of the pages of the website you visit;
  • to help us develop our business, products, services and our website;
  • for internal administration and/or analysis;
  • to consider any applications or requests for information or advice made by you;
  • if applicable, to consider your application for employment; and
  • to comply with any legal or regulatory obligations.

2. Who we are

Faster Payments is now a wholly owned subsidiary of the New Payment System Operator (NPSO). Faster Payments Scheme Limited is a limited company incorporated in England. Company Number 07751778 and our registered office is 2 Thomas More Square, London, E1W 1YN.

We can be found at:

2 Thomas More Square



You can contact us in the following ways:

3. How we use your information

This privacy notice tells you what to expect when we collect personal information about you. It applies to information we collect about:

  • visitors to our websites;
  • people who contact us via post, email, or telephone;
  • job applicants.

Whenever the processing is carried out on the basis of our legitimate business interests, we have [or we will] established this lawful basis by reference to (a) FPSL’s business services model and (b) FPSL’s contract commitments to clients.

3.1 Visitors to our premises

When you visit our premises we process information requested by us and provided by you or the company you are representing:

  • Name;
  • Company being represented;
  • Date of the visit;
  • Who you are visiting;
  • Closed circuit television (CCTV).

The processing is carried out on the basis of our legitimate business interests.  Accordingly, this information is processed to maintain security of the organisation and transparency of visitors’ actions to all our colleagues; the processing is necessary to maintain security, comply with local fire regulations, and comply with the Health and Safety at Work Act.

The information is also shared with the Landlord to enable general building security.

3.2 Visitors to our websites - Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. Processing is carried out on the basis of your consent. This information is necessary to enable us to optimise future use of our site(s). You can find more information on how Google uses data when you use our web sites or apps, located at

3.3 Monitoring

When you visit our website we log the visit and capture data. The processing is carried out on the basis of our legitimate business interests. Accordingly, information is processed to enable us to identify security related events. It is necessary to compile log files and analyse traffic to our site for malicious activity.

3.4 How we use cookies

You can read more about how we use cookies below.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owner