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Contact Us

General enquiries 

Telephone: 020 3217 8200

Faster Payments Scheme Limited

2 Thomas More Square

London

E1W 1YN

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Public enquiries 

Our FAQ’s should answer any questions you have, however UK Payments Administration provides a helpdesk on behalf of Faster Payments, for members of the public who have general questions about Faster Payments.



Please Note: Faster Payments cannot advise on individual payments. If you want advice on a specific Faster Payment that you have made, the best course of action is to contact your own bank directly. 

Email: enquiries@wearepay.uk.

Telephone: 020 3217 8200



Access enquiries

Faster Payments welcomes enquiries from Payment Service Providers that are interested in accessing the Faster Payments Service. Find out more about our programme enabling wider access here: http://www.fasterpayments.org.uk/access-payments

Email: enquiries@wearepay.uk.

 

Media

For press and media enquiries, please contact us. Alternatively, if you are a member of the media, please contact us directly by calling 020 3217 8309.

 

Insolvency requirement

Settlement Finality Regulation 22 requires a court making an administration order or a winding-up order in respect of a participant in a system to notify both the system and the Designating Authority forthwith.

To comply with the Regulation, insolvency notifications should be sent to companysecretary@fasterpayments.org.uk.

Or write to:

The Company Secretary

Faster Payments Scheme Limited

2 Thomas More Square

London

E1W 1YN.