Contact Us

General enquiries 

Public enquiries 

Our FAQ’s should answer any questions you have, however UK Payments Administration provides a helpdesk on behalf of Faster Payments, for members of the public who have general questions about Faster Payments.



Please Note: Faster Payments cannot advise on individual payments. If you want advice on a specific Faster Payment that you have made, the best course of action is to contact your own bank directly. 

Email: enquiries@ukpayments.org.uk 

Telephone: 020 3217 8381

Access enquiries

Faster Payments welcomes enquiries from Payment Service Providers that are interested in accessing the Faster Payments Service. Find out more about our  programme enabling wider access here: http://www.fasterpayments.org.uk/access-payments

Email: access@fasterpayments.org.uk 

Media

Faster Payments is happy to take press calls on its activities and provide spokespeople for interviews. All media enquiries should be directed to:

Email: Press@wearepay.uk (media enquiries only).



Telephone: 020 3217 8309

The Faster Payments Scheme shares its press office with UK Payments.

Insolvency requirement

Settlement Finality Regulation 22 requires a court making an administration order or a winding-up order in respect of a participant in a system to notify both the system and the Designating Authority forthwith.

To comply with the Regulation, insolvency notifications should be sent to companysecretary@fasterpayments.org.uk.

Or write to:

The Company Secretary

Faster Payments Scheme Limited

2 Thomas More Square

London

E1W 1YN.