Privacy and Cookie Policy

1. Introduction

Your privacy is important to us so we developed this privacy notice to explain how we manage and look after your information. The EU General Data Protection Regulation (the “GDPR”) provides individuals with a number of rights including right of access to their personal information, called a "Data Subject Access Request" as well as right to rectification, erasure (right to be forgotten), restriction, objection and data portability.

Personal data is data which directly identifies an individual, such as their name, address and contact details, or also indirectly identifies an individual with less obvious identifiers, such as website cookies and IP addresses. FPSL processes a wide range of personal data about its clients, agents, staff and suppliers, and a request could be received from any of these individuals.

Faster Payments may use your Personal Information:

  • to identify you;
  • to administer, maintain and host the Site and related business;
  • to administer any services we provide to you;
  • to compile statistical analysis of the pages of the website you visit;
  • to help us develop our business, products, services and our website;
  • for internal administration and/or analysis;
  • to consider any applications or requests for information or advice made by you;
  • if applicable, to consider your application for employment; and
  • to comply with any legal or regulatory obligations.

2. Who we are

Faster Payments is now a wholly owned subsidiary of the New Payment System Operator (NPSO). Faster Payments Scheme Limited is a limited company incorporated in England. Company Number 07751778 and our registered office is 2 Thomas More Square, London, E1W 1YN.

We can be found at:

2 Thomas More Square



You can contact us in the following ways:

3. How we use your information

This privacy notice tells you what to expect when we collect personal information about you. It applies to information we collect about:

  • visitors to our websites;
  • people who contact us via post, email, or telephone;
  • job applicants.

Whenever the processing is carried out on the basis of our legitimate business interests, we have [or we will] established this lawful basis by reference to (a) FPSL’s business services model and (b) FPSL’s contract commitments to clients.

3.1 Visitors to our premises

When you visit our premises we process information requested by us and provided by you or the company you are representing:

  • Name;
  • Company being represented;
  • Date of the visit;
  • Who you are visiting;
  • Closed circuit television (CCTV).

The processing is carried out on the basis of our legitimate business interests.  Accordingly, this information is processed to maintain security of the organisation and transparency of visitors’ actions to all our colleagues; the processing is necessary to maintain security, comply with local fire regulations, and comply with the Health and Safety at Work Act.

The information is also shared with the Landlord to enable general building security.

3.2 Visitors to our websites - Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. Processing is carried out on the basis of your consent. This information is necessary to enable us to optimise future use of our site(s). You can find more information on how Google uses data when you use our web sites or apps, located at

3.3 Monitoring

When you visit our website we log the visit and capture data. The processing is carried out on the basis of our legitimate business interests. Accordingly, information is processed to enable us to identify security related events. It is necessary to compile log files and analyse traffic to our site for malicious activity.

3.4 How we use cookies

You can read more about how we use cookies below.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies help Faster Payments to improve its websites and deliver a better and more personalised service.

Faster Payments may obtain information about your general internet usage by using cookies.

You may refuse to accept cookies or be alerted as to when a cookie is being sent by activating the relevant setting on your browser. If you choose not to accept cookies our websites may not function properly or may be considerably slower.

The cookies are listed below with a description:


This essential cookie is used by Drupal, the system used to build our website, and the Javascript code it uses. Javascript is a special language used to create advanced effects on websites, such as animated sequences and interactive buttons and menus. It is also sometimes used to display videos. Thus, this cookie enables all functions on the site to run correctly.


This essential cookie is used by Drupal, the system used to build our website, and the text size functionality. The cookie records the current text size, if you change the default text size. 


This essential cookie is used by Drupal, the system used to build our website, and the Contrast functionality. The cookie records the current Contrast style selected, if you change the default page style.

Google Analytics





These cookies are used to collect information about how visitors use our website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visits have come to the site, and the pages they have visited. Google's privacy policy is here:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

3.5 IP addresses

We use IP addresses to analyse trends, administer our website, track users' movements and gather broad demographic information for aggregate use. We also aggregate statistics, traffic patterns and related Site information. Such information is primarily used to provide you with an enhanced online experience. This information is generally not capable of personally identifying you. However where it does you have the right to require us to stop analysing it by contacting us at:

Faster Payments may collect information about your computer including your IP address, operating system and browser type for the purposes of, but not limited to, system administration, aggregating information, statistical and auditing purposes.

An IP address is a number that is automatically assigned to your computer when connecting to the internet. This information does not directly identify you personally.

3.6 People who contact us via post, email, or telephone

Where enquiries are submitted to us, whether via post, email or telephone, we will only use the information supplied to us to deal with the enquiry. The processing is carried out on the basis of our legitimate business interests. Accordingly, this information is processed as necessary to enable efficient communication with clients, potential clients, job applicants, previous employees, members of the public, statutory bodies and regulatory bodies.

We will also monitor emails sent to us, including file attachments, for viruses or malicious software.

3.7 People who contact us via social media

We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

3.8 Job applicants

We may provide from time to time a facility on our website to users to apply for FPSL’s advertised jobs.

When you apply for a role we ask for your name, phone numbers, and email address. We will also ask you about your previous experience, education, referees, most recent job title, current employer, current salary and salary expectations, skills, competencies, CV and for answers to questions relevant to the role you have applied for.

Our recruitment team will have access to all of this information.

You will also be asked to provide equal opportunities information. This is not mandatory information – if you don’t provide it, it will not affect your application. This information will not be made available to anyone outside of our recruitment team, including hiring managers, in a way which can identify you. Any information you do provide will only be used to produce and monitor equal opportunities statistics.

The processing of job applications submitted via the website follows the  same process as applications submitted via any other channel. The data privacy standards used in processing website job applications are set out in our Privacy Notice No. 1 (Staff), which will be made available to you during the job application process.

The processing of your personal information provided via our website is carried out on the basis of our legitimate business interests of maintaining our business services model and/or fulfilling to contractual obligations. 

4. Recipients we share your data with

4.1 Website data is shared with our parent company and its subsidiaries as required in fulfillment of our contracts or as required by FPSL to maintain the security and integrity of the FPSL websites.

4.2 Other than to those third parties listed below, we will not disclose your Personal Information to any third party unless either we have your permission to do so, or we are, or consider ourselves to be, under a legal or regulatory obligation to do so. Your Personal Information may be disclosed to the following recipients, though we will use our reasonable endeavours to control the use of your Personal Information:

  • Our third party service providers for the purposes of carrying out their services (including those used by us to complete your orders for products and/or services);
  • Any person to whom we propose to transfer any of our rights and obligations under any agreement we have with you;
  • Our professional advisers and external auditors;
  • Our parent company;
  • Any of our agents.

4.3 Hyperlinks.

This Policy does not cover links within the Site to other third party websites. We are not responsible for the use of any Personal Information including without limitation cookies which you give directly to such third parties, or which third party websites may collect about you (using cookies or otherwise) while you visit pages hosted by them. Please refer to these third party websites' respective privacy policies for information about their use of your Personal Information and their use of cookies.

5. Automated decision making including profiling

Information provided by you is not subject to automated decision making including profiling.

6. How long do we keep your data?

We retain your data to meet statutory and regulatory obligations.

  • Visitor data: 1 month.
  • Email data: 2 years.
  • Website data: 1 month.

7. Your rights

The GDPR gives you a number of rights regarding your personal information that is processed by us:

  • The right to be informed: our obligation to provide fair processing information;
  • The right of access: allows you to be aware of and verify the lawfulness of the processing;
  • The right to rectification: allows you to request the data is rectified if it is inaccurate or incomplete;
  • The right to erasure: allows you to request the deletion or removal of personal data where there is no compelling reason for its continued processing;
  • The right to restrict processing: allows you to ‘block’ or suppress processing of personal data;
  • The right to data portability: allows you to obtain and reuse your personal data for your own purposes across different services;
  • The right to object: you must have an objection on grounds relating to your particular situation.

You can contact us directly by post, email, or telephone, to exercise your rights, as set out in Section 8 below.

8. Queries or complaints

This privacy notice does not provide exhaustive detail of all aspects of our processing of personal information. However, we are happy to provide any additional information or explanation needed.

We try to meet the highest standards when processing personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a request, or a complaint, about the way we have processed your personal data, you can contact us directly by:

  • Writing to us: Faster Payments Scheme Limited, 2 Thomas More Square, London E1W 1YN;
  • Emailing us at;       
  • By telephone on 020 3217 8309.

Alternatively you have the right to lodge a complaint with the regulator which oversees data protection law:

Information Commissioner’s Office

Wycliffe House

Water Lane



Tel: 0303 123 1113

9. Changes to this privacy notice.

We keep our privacy notice under regular review. Notifications of changes to this privacy notice will be via our website. This privacy notice was last updated on 12 March 2018 in accordance with the GDPR.

2018 © Faster Payments Scheme Limited. All rights reserved. Any reference to the information contained herein, save to the extent that is generally available, must be attributed to Faster Payments Scheme Limited.

No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained herein, and, to the extent permitted by law, Faster Payments Scheme Limited does not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone choosing to rely on the information contained in this document or for any decision, action or inaction based on it.